Communicate with your trading partner to try to resolve the problem. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 'Item not as described' What to do, what to do? I received an item today that I purchased on eBay. The item was faulty and a copy of the original but was described as genuine. Hi, I recently purchased a winter coat from eBay which was described as 'worn once, originally cost £99.' Nothing on this page says that this is an aftermarket controller. If it’s a counterfeit then yes you should ask for return or open a case. When I checked the refund it was from ebay themselves and CS have now told me it was a no fault refund. I described like that, and sold it. Lastly in order to receive support for the device, you have to register it with the manufacturer. By using our Services or clicking I agree, you agree to our use of cookies. No postage label. It's my first post in this sub. eBay. I contacted the seller and he ignored me for more than one week and then asked me if I had returned the item, which I didn´t. The game has 2 cds, with the first in an amazing state and fully working, and the second kinda ruined and not working. I'm kind of bummed. A buyer insists the item was not as described in order to force a return. Go to Category.. Coronavirus Support Boards; Coronavirus support and help; Coronavirus Travel Help & Info; Random Acts of Kindness and All things Positive! Here are a few examples of when to report an item: It infringes on someone else's copyright; It's prohibited for sale on eBay; This isn't an exhaustive list – you'll find all the rules about what's allowed on the site in our listing policies. eBay explicitly said that there is NO WAY they can change the reason selected on a return.. even if they clearly put the wrong one. I would also reach out to the seller before I opened a case. Cookies help us deliver our Services. He received the item and immediately opened a dispute with PayPal claiming the interface doesn't work but would accept a 'partial refund' for the full amount (!???!!). Sold a pretty expensive item (a computer audio interface). Press J to jump to the feed. I will see how this pans out, but i will go through paypal if i cant not get anywhere with him. Help; Buying on eBay India. The eBay Money Back Guarantee is not a product warranty. Item descriptions must be in the primary language of the eBay site where the item is listed; Activity that doesn't follow eBay policy could result in a range of actions including for example: administratively ending or canceling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history, and reach out to your seller. The buyer is claiming he is unable to register his device and get support with the manufacturer because I am the registered owner, which is simply not true and have the emails to back it up. I bought a bundle of maternity clothes that she listed as BNWT, in fact only 2 items were and the rest were used. I get it and it's aftermarket. Help for sellers and buyers! eBay money back guarantee I think. For returning an item not as described, the seller's responsible for both the return shipping cost and fully refunding you, including the original shipping cost. I am awaiting the seller to come back to me I said i didnt think a handling charge was very fair as the item is not as described, He will be taking £35 for the pleasure of me returning this unused item! The buyer bought the wrong thing and instead of saying changed their mind they put as item not described to avoid return postage. Join × New Post Advanced Search. I offered a full refund. If an eBay item is significantly not as described, you can report the problem in either the eBay Resolution Center or the PayPal Resolution Center . The seller has accepted return but has only provided a return address. Press question mark to learn the rest of the keyboard shortcuts. The unofficial eBay subreddit. On Monday delivery was tracked as delivered. Turn on suggestions. I've opened a case against a seller for an item being not as described. I actually hardly used it but I'm moving country and figured it would lighten my load to sell it. No partial refunds. It covers purchases paid with PayPal and most other electronic payment methods. /r/Ebay xxbluedragonxx 27. I purchased an item off ebay that is not as described (the size is completely wrong). Falsely claiming an item was not as described; Returning an item other than the original item received ; Using or damaging an item and then returning it; You can find more information about our returns policies by referring to our eBay Money Back Guarantee policy and our Condition of returned items policy. Currently a buyer can wait until the 30th day to claim 'item not as described'. Ebay told the Observer that, as the buyer had declared the part “not as described”, he was due a refund. In this video I go over the steps I took to win the eBay "Item not as described" scam from a SELLER PERSPECTIVE! Return shipping label credit for false “item not as described” claims. I actually hardly used it but I'm moving country and figured it would lighten my load to sell it. If the page doesn’t say it’s aftermarket, what did it say? Sold a pretty expensive item (a computer audio interface). Will the buyer cover the costs to return it? Most problems can be solved by direct communication between buyers and sellers. By using our Services or clicking I agree, you agree to our use of cookies. With this in mind I bid quite high for them and won. 1. The unofficial eBay subreddit. Help for sellers and buyers! But I'm at an impasse. Press J to jump to the feed. I had already done so, but contacted them to ask if I could de-register and the new owner could register with full warranty etc. Total price was about £400. ( e,g, if the item was broken badly in the post, the seller may not want it back) eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. If eBay agree the item wasn't as described, the seller refunds item cost, original postage cost and seller has to pay return postage costs for the item if they want it sent back. All in all, frustrating experience so far. I'm already out of pocket. This is certianly not a unique situation, but having bought and sold for over 15 years it is the first time it has happened to me. The seller may dispute your complaint of damage and may not believe it to be damaged. If you see an item that shouldn't be listed on … For sellers with less than 400 listings in the previous three months, eBay will review a year's worth of transactions. Sellers are then left to submit 'proof' beyond that of the description and photos in the eBay listing. I purchased a jacket that was described as one size, and when I received it, it was a completely different size as clearly stated on the jacket's label. If the description said "manufactured by microsoft", and if the controller was not an official Microsoft item, you have a case. That evaluation is based on the number of return requests for “item not received” or “item not as described.” The review period varies depending on the volume of sales. If you don't receive an item you paid for, or you receive an item that's not as described in the listing, we're here to help with guidelines and tools for resolution, as well as PayPal buyer protection. Yeah did that! Obviously PayPal are holding the funds. Press question mark to learn the rest of the keyboard shortcuts. Hi guys, I bought an item and it was not at all what shown in the picture. If you've sold on ebay long enough you've had this happen. While ebay will allow for partial refunds, it is up the the seller whether or not they will grant this to you. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Posted 12th Dec 2020. After perusing some listings i found one, read the description (it's blank except for the mandatory fill ins for item type and this one says its "manufactured by microsoft"). eBay "item not as described" scam, what do I do now? Talk to the seller . Options. I got a small item off ebay (commercial seller buy now) and it’s arrived faulty. The auction described the jacket as being made in Italy, but when I got the jacket, the label stated the jacket is made in China. If you pay for the return shipping, the seller won't be obligated to reimburse you. Recently sold a piece of camera equipment, listed as used but otherwise as new. I recently purchased an item that was not as described in the listing. Cookies help us deliver our Services. Nothing on this page says that this is an aftermarket controller. Frequently asked questions about returns. I want a first party controller but I realize that this could be my mistake as well, so my question is this: Can/Should i open a dispute, of item not-as-described? New comments cannot be posted and votes cannot be cast. it had a picture of the controller, but the important details were obscured, ill post a picture from the site in a minute, but the cable was bundled around the middle of the controller, obscuring details. It’s been a long time since I returned something but wasn’t return postage on the seller? Obviously I want to return the item. You're right. Nothing on this page says that this is an aftermarket controller. You would be responsible for return shipping costs and would be required to use a shipping service that can be tracked online. Well it’s either genuine Microsoft, an unbranded replica, a 3rd party brand, or a counterfeit Microsoft controller? I rang recently to challenge an item not as described case. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content ‎12-03-2015 10:20 AM. Essential Money; Credit Cards; Stoozing: Free Cash from Credit Cards; Credit … For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. Tell him to return for a full refund. /r/Ebay Join × New Post Advanced Search. Total price was about £400. When the seller received it they escalated the case for ebay to make a decision. Within 15 mins I received notfication that I had been sent a refund. You may be asked to return the item to the seller to be eligible for a refund. this one says its "manufactured by microsoft"). I am a new buyer to Ebay, and I was not aware that if my item gets to me not as described that I will have to pay for return shipping; I guess that I've dealt with Amazon so long that I assumed a company would stand by a customer who is getting ripped off. The buyer then tells me the 1st cd was scratched when it arrived and didn't work. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Sorry for the ramble. Any photos? Item not as described Aug 6, 2013 7:12:11 PM. They responded that was fine and I saved the email conversation with the very helpful support staff. After perusing some listings i found one, read the description (it's blank except for the mandatory fill ins for item type and this one says its "manufactured by microsoft"). I was wondering how I should handle this. Ebay item not as described/faulty. Go to Category.. Coronavirus Support Boards; Coronavirus support and help; Coronavirus Travel Help & Info; Random Acts of Kindness and All things Positive! Any suggestions? The inexperienced seller thinks that because they said it works in the listing (which it does) that they are following eBay policies. Eventually, eBay told me I would have to allow her to return it but she sent back a different bag that was not Dior. I know it worked when I sent it, I even covered myself by shipping with insurance up to £500, which actually cost more than I charged him for the shipping, which I told him. I just hope that my first purchase I made yesterday doesn't fall into the "rip-off" category. I get it and it's aftermarket. I wanted a first-party xbox 360 wired controller for pc gaming. They are eligible for a shipping label credit for false “item not as described” claims, and they can protect themselves by deducting up to 50% from refunds for decreased value on used or damaged returns. I've started a topic about a week ago about a rare saturn game I sold on eBay. Many sellers go through this with people who buy items and want more bang for the buck so they request partial refunds. New comments cannot be posted and votes cannot be cast. I get it and it's aftermarket. Return postage? However, in the description she stated everything was immaculate and only worn once or twice. 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