Hi guys, I bought an item and it was not at all what shown in the picture. He received the item and immediately opened a dispute with PayPal claiming the interface doesn't work but would accept a 'partial refund' for the full amount (!???!!). it had a picture of the controller, but the important details were obscured, ill post a picture from the site in a minute, but the cable was bundled around the middle of the controller, obscuring details. Press J to jump to the feed. You're right. For returning an item not as described, the seller's responsible for both the return shipping cost and fully refunding you, including the original shipping cost. Nothing on this page says that this is an aftermarket controller. Tell him to return for a full refund. Any suggestions? Nothing on this page says that this is an aftermarket controller. If you pay for the return shipping, the seller won't be obligated to reimburse you. It's my first post in this sub. A buyer insists the item was not as described in order to force a return. Cookies help us deliver our Services. xxbluedragonxx 27. I know it worked when I sent it, I even covered myself by shipping with insurance up to £500, which actually cost more than I charged him for the shipping, which I told him. Item not as described Aug 6, 2013 7:12:11 PM. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Upon reinspection of the pictures, i can kind of tell that it's certainly the one i purchased and aftermarket, now that i have it in hand. If it’s a counterfeit then yes you should ask for return or open a case. Return shipping label credit for false “item not as described” claims. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history, and reach out to your seller. Recently sold a piece of camera equipment, listed as used but otherwise as new. New comments cannot be posted and votes cannot be cast. I rang recently to challenge an item not as described case. Frequently asked questions about returns. Join × New Post Advanced Search. Obviously I want to return the item. If you've sold on ebay long enough you've had this happen. On Monday delivery was tracked as delivered. Will the buyer cover the costs to return it? If you don't receive an item you paid for, or you receive an item that's not as described in the listing, we're here to help with guidelines and tools for resolution, as well as PayPal buyer protection. I contacted the seller and he ignored me for more than one week and then asked me if I had returned the item, which I didn´t. The inexperienced seller thinks that because they said it works in the listing (which it does) that they are following eBay policies. Options. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content ‎12-03-2015 10:20 AM. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When I checked the refund it was from ebay themselves and CS have now told me it was a no fault refund. I got a small item off ebay (commercial seller buy now) and it’s arrived faulty. I want a first party controller but I realize that this could be my mistake as well, so my question is this: Can/Should i open a dispute, of item not-as-described? /r/Ebay Return postage? The item was faulty and a copy of the original but was described as genuine. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. By using our Services or clicking I agree, you agree to our use of cookies. They responded that was fine and I saved the email conversation with the very helpful support staff. Join × New Post Advanced Search. Most problems can be solved by direct communication between buyers and sellers. /r/Ebay But I'm at an impasse. If eBay agree the item wasn't as described, the seller refunds item cost, original postage cost and seller has to pay return postage costs for the item if they want it sent back. I offered a full refund. If an eBay item is significantly not as described, you can report the problem in either the eBay Resolution Center or the PayPal Resolution Center . The auction described the jacket as being made in Italy, but when I got the jacket, the label stated the jacket is made in China. Help for sellers and buyers! No partial refunds. For sellers with less than 400 listings in the previous three months, eBay will review a year's worth of transactions. Ebay told the Observer that, as the buyer had declared the part “not as described”, he was due a refund. Sorry for the ramble. Sellers are then left to submit 'proof' beyond that of the description and photos in the eBay listing. A seller can send a brand new in the package item and a buyer can use it, make no complaint of any sort, decide they don't like it, damage it, and open a case. I purchased an item off ebay that is not as described (the size is completely wrong). In this video I go over the steps I took to win the eBay "Item not as described" scam from a SELLER PERSPECTIVE! You may be asked to return the item to the seller to be eligible for a refund. Nothing on this page says that this is an aftermarket controller. Press J to jump to the feed. It’s been a long time since I returned something but wasn’t return postage on the seller? Press question mark to learn the rest of the keyboard shortcuts. The eBay Money Back Guarantee is not a product warranty. this one says its "manufactured by microsoft"). Obviously PayPal are holding the funds. I recently purchased an item that was not as described in the listing. That evaluation is based on the number of return requests for “item not received” or “item not as described.” The review period varies depending on the volume of sales. Hi, I recently purchased a winter coat from eBay which was described as 'worn once, originally cost £99.' I get it and it's aftermarket. I am a new buyer to Ebay, and I was not aware that if my item gets to me not as described that I will have to pay for return shipping; I guess that I've dealt with Amazon so long that I assumed a company would stand by a customer who is getting ripped off. eBay. With this in mind I bid quite high for them and won. The seller may dispute your complaint of damage and may not believe it to be damaged. Sold a pretty expensive item (a computer audio interface). I get it and it's aftermarket. Ask your seller to send you a prepaid return shipping label. Within 15 mins I received notfication that I had been sent a refund. I bought a bundle of maternity clothes that she listed as BNWT, in fact only 2 items were and the rest were used. I've started a topic about a week ago about a rare saturn game I sold on eBay. I would also reach out to the seller before I opened a case. It covers purchases paid with PayPal and most other electronic payment methods. New comments cannot be posted and votes cannot be cast. I just hope that my first purchase I made yesterday doesn't fall into the "rip-off" category. Eventually, eBay told me I would have to allow her to return it but she sent back a different bag that was not Dior. Lastly in order to receive support for the device, you have to register it with the manufacturer. If the description said "manufactured by microsoft", and if the controller was not an official Microsoft item, you have a case. Yeah did that! eBay "item not as described" scam, what do I do now? I'm kind of bummed. ( e,g, if the item was broken badly in the post, the seller may not want it back) Item descriptions must be in the primary language of the eBay site where the item is listed; Activity that doesn't follow eBay policy could result in a range of actions including for example: administratively ending or canceling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. The buyer is claiming he is unable to register his device and get support with the manufacturer because I am the registered owner, which is simply not true and have the emails to back it up. No postage label. I will see how this pans out, but i will go through paypal if i cant not get anywhere with him. eBay money back guarantee I think. Turn on suggestions. I described like that, and sold it. Total price was about £400. Well it’s either genuine Microsoft, an unbranded replica, a 3rd party brand, or a counterfeit Microsoft controller? Go to Category.. Coronavirus Support Boards; Coronavirus support and help; Coronavirus Travel Help & Info; Random Acts of Kindness and All things Positive! Essential Money; Credit Cards; Stoozing: Free Cash from Credit Cards; Credit … Falsely claiming an item was not as described; Returning an item other than the original item received ; Using or damaging an item and then returning it; You can find more information about our returns policies by referring to our eBay Money Back Guarantee policy and our Condition of returned items policy. I sent an item back as not described. If the page doesn’t say it’s aftermarket, what did it say? The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. If you see an item that shouldn't be listed on … I've opened a case against a seller for an item being not as described. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. However, in the description she stated everything was immaculate and only worn once or twice. By using our Services or clicking I agree, you agree to our use of cookies. The unofficial eBay subreddit. 'Item not as described' What to do, what to do? Help; Buying on eBay India. This is certianly not a unique situation, but having bought and sold for over 15 years it is the first time it has happened to me. Total price was about £400. Posted 12th Dec 2020. Press question mark to learn the rest of the keyboard shortcuts. Ebay item not as described/faulty. Many sellers go through this with people who buy items and want more bang for the buck so they request partial refunds. Here are a few examples of when to report an item: It infringes on someone else's copyright; It's prohibited for sale on eBay; This isn't an exhaustive list – you'll find all the rules about what's allowed on the site in our listing policies. All in all, frustrating experience so far. I received an item today that I purchased on eBay. Talk to the seller . Cookies help us deliver our Services. I wanted a first-party xbox 360 wired controller for pc gaming. Currently a buyer can wait until the 30th day to claim 'item not as described'. After perusing some listings i found one, read the description (it's blank except for the mandatory fill ins for item type and this one says its "manufactured by microsoft"). I actually hardly used it but I'm moving country and figured it would lighten my load to sell it. The buyer then tells me the 1st cd was scratched when it arrived and didn't work. The unofficial eBay subreddit. I'm already out of pocket. Any photos? They are eligible for a shipping label credit for false “item not as described” claims, and they can protect themselves by deducting up to 50% from refunds for decreased value on used or damaged returns. When the seller received it they escalated the case for ebay to make a decision. eBay explicitly said that there is NO WAY they can change the reason selected on a return.. even if they clearly put the wrong one. The game has 2 cds, with the first in an amazing state and fully working, and the second kinda ruined and not working. After perusing some listings i found one, read the description (it's blank except for the mandatory fill ins for item type and this one says its "manufactured by microsoft"). I actually hardly used it but I'm moving country and figured it would lighten my load to sell it. I am awaiting the seller to come back to me I said i didnt think a handling charge was very fair as the item is not as described, He will be taking £35 for the pleasure of me returning this unused item! Go to Category.. Coronavirus Support Boards; Coronavirus support and help; Coronavirus Travel Help & Info; Random Acts of Kindness and All things Positive! Item Not As Described - Seller Refusing Return or Refund. Help for sellers and buyers! I purchased a jacket that was described as one size, and when I received it, it was a completely different size as clearly stated on the jacket's label. 1. Sold a pretty expensive item (a computer audio interface). I had already done so, but contacted them to ask if I could de-register and the new owner could register with full warranty etc. You would be responsible for return shipping costs and would be required to use a shipping service that can be tracked online. The buyer bought the wrong thing and instead of saying changed their mind they put as item not described to avoid return postage. While ebay will allow for partial refunds, it is up the the seller whether or not they will grant this to you. The seller has accepted return but has only provided a return address. I was wondering how I should handle this. Communicate with your trading partner to try to resolve the problem. I get it and it's aftermarket. Themselves and CS have now told me it was not as described ' cd was scratched when arrived... Shipping service that can be solved by direct communication between buyers and sellers I just hope that my purchase. Will see how this pans out, but I 'm moving country and it. Seller wo n't be obligated to reimburse you credit for false “ item not described to avoid return postage the. Buyer bought the wrong thing and instead of saying changed their mind they put as not! 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